CONNECTED TEAMS

When teammates connect you win. When teams connect with other teams, it changes the game.


BUsiness process at light speed

Making business go faster is a people, process and tools collaboration challenge. Solve the people problem and the rest gets easier. Get the people integrated into the process- well- you are probably winning. Now, integrate the people with the applications and tools? It’s a game changer! The promise of collaboration doesn’t have to be complicated, and it can be so much more than you think. Ask us!


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INTELLIGENT BUSINESS
PROCESS OPTIMIZATION

Integrating People with Systems is no longer science fiction...


INTELLIGENT BUSINESS PROCESS OPTIMIZATION




Integrating your systems into your collaboration workflow should be the go to for fast productivity gains. Imagine- your application goes down and Service Now calls a mandatory meeting with stakeholders to improve resolution. Or, your CRM system decides that it’s time to contact the prospect based on a new product launch. Or, your ERP decides it needs to reach out to the accounting and manufacturing departments to resolve an issue. Science fiction? Nope. Ask IGNW how!



CISCO WEBEX
LIFECYCLE ADOPTION

Webex is powerful technology, but all the changes can be confusing…


CISCO WEBEX LIFECYCLE ADOPTION




Don’t let your Webex, Team, Telepresence and telephony environment own you, YOU OWN THEM! Continuously adopt and integrate Cisco’s WebEx services, collaboration workflows and integrated Telepresence Rooms into your business and on YOUR terms. WEbex is GREAT technology, but all of the changes have made environments more complex. Take back control and use all of the capabilities of this powerful platform!

  1. Precise business persona definitions to align user groups and behavior with WebEx technical capabilities.
  2. Control Hub administrator training and ongoing development and coaching for smooth corporate operational strategies.
  3. Telepresence infrastructure analysis for determination of proper system deployment - TMS, TMS-XE, Expressway, Hybrid Mesh best practice deployment.
  4. Ongoing monthly or quarterly analysis for new hire adoption and acceptance.
  5. Event Center (Training Center) scheduled management.
  6. Upgrade support and adoption user and executive training.


COLLABORATION
OPERATIONS

"Collaboration" should not be a technology swear word...


COLLABORATION OPERATIONS




IP Telephony, Contact Centers, Unified Communications, Mobile Devices, Shadow IT, Email, Texting - the environment is endless and so are the headaches - until now. Let IGNW simplify and normalize your heterogenous collaboration environment, and automate your most challenging and routine support issues. It CAN be much better!

  1. IGNW Collaboration and Data Center CCIE’s - Complete end to end analysis, troubleshooting, and deployment.
  2. Automated/different/better and easier to manage environments.
  3. DevOps and Software Engineering for specialized UC and Collaboration deployments and API/AI enhancements.
  4. API development for customized UC workflows.
  5. WebEx Teams (Spark) workflow integration.
  6. Contact Center Customization and Integration (WFO).
  7. Strategic Planning and Lifecycle management.
  8. On-Site, remote, and recorded workshop options.