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CONVERSATIONAL AI WITH CISCO

Enabling organizations to support more customers and deliver an
unmatched accuracy at scale.

Conversational Artificial Intelligence (AI) provides the next generation of customer experience by not only enabling a rich and conversational experience, but by also executing and fulfilling tasks. Freeing an organization’s skilled human agent to focus on specialized and difficult calls, while delivering an omnichannel experience that molds to customer preference, makes all the difference.

Target Audience

Conversational AI is for anyone wanting to provide personal and excellent conversational experiences to meet customers where they need, and want, to be engaged.

What you will learn

Through this engagement, participants will learn how to plan, implement, and grow conversational experiences over multiple digital channels to improve the Total Experience (TX) for agents and customers.

What's In it for you

  • Technical Design

  • Proof of Concept

  • Executive Readout

  • Customer and User Journey mapping

  • Increased CSAT

  • Meeting and beating KPI targets

  • Minimum Viable Virtual Agent (MVA)